Vol 9 Issue 3 September 2022-December 2022
Deepali Bhardwaj, Harsh Purohit
Abstract: Social media can emerge as a powerful tool if strategically leveraged. This quantitative study explores the factors leading to the strategic adoption of social media and the leverage it provides to the marketing strategies of the organization.
The study adopted a survey questionnaire approach to collect 342 responses from the top and mid-level managers who are decision-makers or use social media for marketing in organizations in India. The data was analyzed using Structural Equation Modelling in AMOS 23.
This research discusses the influence of top management, social media perceived usefulness (SMPU), social media communication, and social media perceived playfulness (SMPP) on social media adoption. Social media interactions do not directly influence social media adoption. The study identified a mediating role of SMPU between SMPP and social media adoption. A strong impact of social media adoption is confirmed on product development and improvement and marketing communications.
The findings of this research can enable marketing practitioners to strategic adoption of social media and ensure alignment of their efforts with the customer needs and organizational objectives. Big data from social media clubbed with AI could reveal the psychographic characteristics of customers that can be valuable in customer engagement and innovation.
The study extends the Uses &Gratification theory at the organizational level. It also throws some interesting results of interplay between the constructs of two theories.
Keywords: Social Media Adoption, Social Media, TOE, TAM, Uses and Gratification, Social Media Marketing.
Title: Study of Social Media Adoption as a Leverage to Marketing Strategies by Organizations in India
Author: Deepali Bhardwaj, Harsh Purohit
International Journal of Novel Research in Marketing Management and Economics
ISSN 2394-7322
Vol. 9, Issue 3, September 2022 - December 2022
Page No: 1-19
Novelty Journals
Website: www.noveltyjournals.com
Published Date: 15-September-2022