Abstract: The study examined the effect of electronic banking services on customer satisfaction using age as moderating variable in selected deposit money banks (DMBs) in Funtua metropolis, Katsina state, Nigeria. A survey approach was used to collect data from the respondents. The study's population consists of the entire customers of UBA, Zenith bank and Guaranty Trust Bank that used electronic banking services. The population of customers that use electronic banking services in this three sampled banks cannot be determined. Therefore, the infinite population table produced a sample size of 384. Customers who attend the selected banks for the study were randomly administered with questionnaires where 384 copies of questionnaires were administered to them but 363 were validly returned by the respondents. However, the three banks were selected purposively. The study employed both descriptive and inferential statistics to analyse the data. PLS-SEM was used to analyze data for the study. The components of electronic banking that were used in this study as independent variables are mobile banking, automated teller machine and point of sale to evaluate the customer satisfaction considering age as moderating variable The results indicated that there is relationship between electronic banking components and customer satisfaction and gender of the customers moderates both the relationship between mobile banking and point of sale with customer satisfaction but failed to moderate the relationship between automated teller machine and customer satisfaction.

Keywords: ICT, electronic banking, customer satisfaction, Deposit Money Banks.

Title: Moderating Effect of Age on the Relationship between Electronic Banking and Customer Satisfaction: Empirical Evidence from Selected Deposit Money Banks (DMBs) in Funtua, Katsina State Nigeria

Author: Muhammad Sani Burodo, Sirajo Shehu, Muhammed Auwal Babangida

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 157-166

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 20-August-2022

Abstract: The inability of organizations to imbibe the culture of involving employees in decision making process is affecting employees job performance. The study examined the effect of employee involvement on job performance in Euro Global Distilleries Otta, Ogun State. The study adopted the descriptive survey research design, the population of the study is one hundred and fifty (150),  Krejcie and Morgan sample size determination formular was used to determine a sample size of one hundred and eight (108) respondents. Purposive sampling technique was used and two hypotheses were tested with ordinary least square using S.P.S.S 23.0 version. The result revealed that participation in work decision and representative participation account for 59.6% and 72.5% of quality of work and achievement of set targets  respectively . The P values of the two hypotheses tested were less than 0.05 level of significance. Therefore the two null hypotheses were rejected and the alternative hypotheses accepted. The study recommended that employers should encourage employee involvement and expand it to include more workers involving them in broader array of issues to meet their expectations and address vital concerns of all employees.  

Keywords: Employeeinvolvement, Jobperformance, Participativedecisionmaking, Representative participation, Quality of work.

Title: EMPLOYEE INVOLVEMENT AND JOB PERFORMANCE: EVIDENCE FROM EURO GLOBAL FOOD AND DISTILLERIES, OTTA, OGUN STATE

Author: Sholesi, Olayinka Yusuf, Kolawole, Ibukun Olorunisola, Elegbede, Tunde Sikirulahi

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 147-156

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 17-August-2022

Abstract: Understanding the variables that affect sustainable procurement and how they affect the operation of logistics companies is critically lacking. Purchasing is crucial for incorporating sustainable development concepts throughout all logistic companies' Therefore; this study was conducted to the effect of sustainable procurement practices on the performance of logistics companies in Kenya. (A case of Buzeki Logistics Ltd.) A descriptive research design was used in the study, and a stratified random selection technique with a target population of 75 respondents was targeted. According to the analysis, local buying practices, eco-friendly packaging, and reverse logistics had a positive and significant relationship with the performance of Buzeki Logistics Ltd, with a P-value of less than 0.05.

Keywords: Sustainability, Local Buying Practice, Eco-Friendly Packaging, Reverse Logistics, Performance of Logistics Companies.

Title: THE EFFECT OF SUSTAINABLE PROCUREMENT PRACTICES ON THE PERFORMANCE OF LOGISTICS COMPANIES IN KENYA: (A CASE OF BUZEKI LOGISTICS LTD.)

Author: THOMAS TIRIMBA GETENGA

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 136-146

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 16-August-2022

Abstract: Human resources are the main actors in every organization. The success of a company is highly dependent on the human aspect. The human aspect is the main concern of the management control system in a company. Professional human resources are human resources who are reliable and capable in completing the tasks assigned by the company, this must be accompanied by good facilities and motivation. For this reason, this study was made to analyze employee job satisfaction in the work environment of the East OKU regional government. This research uses the method Explanatory Survey Method. From this research, it can be concluded that the variables of work culture and work motivation have good results. This shows that with the existence of a good work culture variable, it can build good and measurable performance in an organization, while good work motivation can stimulate human desire or willingness to complete work.

Keywords: Environment, HRD, Motivation.

Title: EMPLOYEE PERFORMANCE ANALYSIS IN THE EAST OKU REGIONAL GOVERNMENT

Author: Garaika

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 123-135

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 09-August-2022

Abstract: Keeping to the set time for the first flight of the day is important for low-cost operators, otherwise it leads to delay in the return journey and the subsequent ripple effects may lead to cancellation of later flights. This research, therefore, aims to investigate the likelihood of a delay in the first flight of the day by Low-Cost Carriers (LCC) operating out of KLIA2 and how significant those delays are. 

A sample of 61 first flights of the day operating out of KLIA2 per day was observed for a period of one month using secondary data to study the significance of delays beyond the allowed bench mark being 15 minutes’ delay allowed without being considered as delay. Furthermore, a random selection of 30 passengers were interviewed to understand how they manage waiting time during such delays. A summary and significance test were undertaken to analyze the data for patterns and significance of delays.

Research findings confirm that it is indeed a concern; there are often delays confirming the first flight on any given day. There is also a discrete expression of concern on the issue of matches, especially for the first flight of the day, from pilots and latent support for a better system in place.

Although the evidence of delay is an issue, the research focused on scheduling as an issue; a match between flight and pilot that is controllable. Other issues could also contribute to delays such as technical problems. The researcher believes that an efficient system is able to reschedule a different combination of flight and pilot within the given 15 minutes’ delay, which is an acceptable norm in this industry if an effective system is in place. Although the current research has not clearly correlated the schedule as an issue for the first flights, there is an indication that it does but not significantly for the current period. If left unchecked, it will become a routine for the operators to believe such delays are norms in this type of business and acceptable to the users, leading to a significant problem in the future.

Keywords: First flight delay, Low-Cost Carriers, Flight crew, Flight Schedule.

Title: Significance of first flight take-off delays: A case study of a low-cost hub in KL

Author: Sagaran Gopal

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 110-122

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 03-August-2022

Abstract: Training is the significant approach for human resource development which creates new skill in employees and contributes in achieving organizational objectives. Project Management training is extremely mandatory for improving the performance of development projects for accelerating the socio-economic development of Bangladesh. The objective of the study was to evaluate the effectiveness of Project Management training courses of NAPD examined in the light of Kirkpatrick’s (1996) four levels of training evaluation model which are reaction, learning, behavior and result. The study is mainly confirmatory in nature because an in-depth analysis of data was performed to validate the Kirkpatrick model. The study followed mixed method approach comprising of quantitative and qualitative techniques. The study found that the trainees provided positive response about the training arrangements and management of NAPD, they have gained sufficient knowledge about the different modules of the Project Management training courses, the trainees developed the capacity to demonstrate the improved job behavior in their respective workplaces and they could apply the gained knowledge appropriately in the workplaces and most of them utilized the specific knowledge of Project Management in different phases of Project Management. It can be conferred that Project Management training courses organized by NAPD are considered to be effective.

Keywords: Training, Training Effectiveness, Project Management.

Title: Effectiveness of Training on Project Management

Author: Mohammed Hasan Tarik

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 103-109

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 29-July-2022

Abstract: The paper examined the effect of agricultural productivity in the direction of farmers’ experience, access to extension agent, access to credit and farmers; gender on agricultural output of farmers in Sokoto, Kebbi and Zamfara states. The objective of this study is to ascertain the relationship between farmers’ experience, access to extension agent, access to credit and farmers’ gender and agricultural output in the region. For the purpose of this study, primary data was adopted through questionnaire. The population of the study consists of one thousand (1000) respondents across Sokoto, Kebbi and Zamfara states. The data were analyzed using both descriptive and inferential statistics. Descriptive statistics such as tables and percentages were used to present and analyze the data.  On the other hand, inferential statistics was used in testing hypothesis using multiple regression model. The result shows that agricultural productivity in the direction of farmers’ experience, access to extension agent and access to credit influences agricultural output in the area.  

Keywords: Agricultural, farm produce, socio economic activities, shortage of output, trading Mechanization and Technology.

Title: AN EMPIRICAL ANALYSIS OF THE DETERMINANTS OF AGRICULTURAL PRODUCTIVITY AND ITS EFFECT ON AGRICULTURAL OUTPUT: A STUDY OF SOKOTO, KEBBI AND ZAMFARA STATES

Author: Abdul Sabur Hassan, Sadiq Abubakar Ciroma

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 96-102

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 23-July-2022

Abstract: In the beginning, intellectuals were known as philosophers, who meditated and reflected on nature and based on this, human beings received as a certain inheritance the social science that was defined as the search for truths.

Title: EMMANUEL WALLERSTEIN

Author: Dominykas Vasiliauskas

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 93-95

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 20-July-2022

Abstract: Social relations have been very conflictive permanently. There is a theory that points to conflict as the basis of social relations. Starting from this theory, it can be seen that the conflict is and has been very varied (workers, businessmen, etc.). In conflicts there are not always pairs of rivals, but in any facet of social life we can find conflicts (clash of interests, emotions). This clash does not mean that the conflicts lead to confrontations since there are different responses from the protagonists. The most common is that of people who do not realize that they are facing a conflict in the social relations in which they are immersed. We must highlight the important role of beliefs or circumstances (Stockholm Syndrome, prisoners, etc.). In addition, religious beliefs make it difficult to understand a situation as unfair.

Title: HISTORY OF SOCIAL MOVEMENTS

Author: Žydrūnas Stankevičius

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 89-92

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 15-July-2022

Abstract: During the seventeenth century the majority of the English were Protestants and after James, supremacy in this religion would be considered elementary. The Glorious Revolution buries the spirit of republicanism. The crown is subject to parliament being a crude form of class government and although with abuses, in comparison it could be considered liberal. It was the threat of a Catholic dynasty that caused the revolution and closed a chapter of union between religion and politics. They approached theological disputes with indifference. In both, common sense counts more than logic.

Title: HISTORY OF IDEAS AND POLITICAL FORMS

Author: Simas Venckus

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 86-88

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 15-July-2022

Abstract: During the eighteenth century will have its center in France. The last years of the reign of Louis XIV (1700) were decadent and all of Europe turned their eyes against him. A country in bankruptcy and misery. He was supported by Gallican Catholics and persecuted Protestantism extremely harshly. Faced with this situation, all the branches of literature turned to the social discussion that I popularize more than I think. The legality of natural law was reaffirmed before which an empirical utilitarianism intersected.

Title: DECLINE OF NATURAL LAW IN FRANCE

Author: Emilis Rimkus

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 83-85

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 15-July-2022

Abstract: Firms are particularly putting emphasis on employee performance as a source of strategic advantage. The focus has mainly been on the full utilization of their human resources to achieve this goal. The purpose of this study was to examine the effect of task and responsibility related idiosyncratic deals on employee performance. Employee performance was measured as task performance and contextual performance. The study was anchored on the Task-Contextual performance Model and Idiosyncratic deals theory. The hypotheses were tested on a sample of 325 employees of ICT firms in Uganda, using a cross-sectional survey. 302 responses were used for analysis after cleaning of data. The hypotheses were tested using correlation analysis and regression analysis. The results indicated that there exists a relationship between tasks and responsibility idiosyncratic deals and employee task performance (β=0.57, p=0.000) and also between task and responsibility idiosyncratic deals and contextual performance (β= 0.634, p=0.000). The study made contributions to the literature on idiosyncratic deals, employee performance, as well as the task-contextual performance Model. The study recommends the adoption of task specific negotiations for employees in order to enhance the performance of both primary task and contextual performance.

Keywords: Task and responsibility idiosyncratic deals, Employee performance, task performance and contextual performance.

Title: Task and Responsibility Idiosyncratic deals on performance of Employees of Information, Communication and Technology (ICT) Firms in Uganda

Author: Mariam Tauba, Lydia Maket

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 75-82

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 02-July-2022

Abstract: This paper examined the impact of mobile banking services on customers’ satisfaction considering gender as moderating variable in Zaria, Nigeria. A descriptive research design was adopted this study. The population of customers that used mobile banking applications in Kaduna metropolis is considered unlimited (essentially infinite). In most statistical research studies, population parameters are usually unknown that must be determined from the sample. Therefore, the study employed a purposive sampling technique. Primary data were adopted for this study using a questionnaire of which 384 copies were administered but 347 were validly returned by respondents. Customers who visited the three sampled banks for transactions, namely: Eco bank and GT bank in Zaria metropolis were randomly administered with questionnaires. In this study, descriptive statistics inform of percentages and frequencies, while regression analysis was used as an inferential statistics. The data gathered from the questionnaires was analysed using Microsoft excel, SPSS packages and SMART PLS. Using Partial Least Square Structural Equation Modelling (PLS-SEM) approach, gender was to moderate the relationship between mobile banking service components and customer satisfaction. Cash withdrawals, Funds transfer and Balance enquiry are all components of mobile banking services that were used as independent variables to evaluate the customer satisfaction considering gender as moderating variable. The results indicated that there is relationship between mobile banking components and customer satisfaction but gender of the customers only moderates the relationship between cash withdrawals and customer satisfaction. 

Keywords: mobile banking services, Deposit Money Banks (DMBs), Cash withdrawals, Funds transfer, customer satisfaction. 

Title: Moderating Effect of Gender on the Assessment of customer Satisfaction with Mobile Banking Technology: A study of Selected Deposit Money Banks (DMBs) in Zaria Metropolis

Author: Muhammad Sani Burodo, AbdulAziz Maruf Adeniran, Zubairu Ahmad

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 65-74

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 20-June-2022

Abstract: This paper aimed at examining the influence of monetary and fiscal policy on exchange rate movements in Nigeria. The study is conducted to cover the period 1985 to 2020 where adequate time series data were obtained from the Central Bank of Nigeria. The methodology of the research followed the ‘ordinary least squares’ (OLS), threshold regression, impulse response function, and the variance decomposition. At the individual policy level, the OLS result indicated that only broad money supply as a monetary policy variable exerted a positive and significant effect on exchange rate movements. At the fiscal realm, debt and expenditure exerted a positive and significant effect on exchange rate movement while revenue exerted a negative and significant effect. From the threshold regression, the optimal growth rate of money supply, debt, government expenditure, and government revenue that will not aggravate exchange rate depreciation are 6.44%, 7.46%, 6.76%, and 9.14% respectively. The impulse response function reflected that a one-standard deviation shock in both monetary policy and fiscal policy variables causes exchange rate to explode both in the short run and in the long run. The variance decomposition for the monetary policy variables indicate that exchange rate is strongly endogenous both in the short run and in the long run as it constitutes 88.53% of its forecasted error variance in the tenth period. For the fiscal policy variables, exchange rate is only strongly endogenous in the short run as it accounts for 100% of its forecasted error variance in the first period, but it declined rapidly to 59.01% in the long run; with government revenue becoming strongly exogenous in predicting exchange rate in the long run.  This calls for both monetary and fiscal policy measures to curb the rising depreciation of the naira.

Keywords: Depreciation, Floating Exchange Rate Policy, Macroeconomic Management, Pegging.

Title: MONETARY AND FISCAL POLICY INTERACTIONS AND EXCHANGE RATE MOVEMENTS IN NIGERIA

Author: Ubong Edem Effiong, Nnaemeka Peter Arinze, Joel Isaac Okon

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 42-64

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 13-June-2022

Abstract: This study examined “demographics and customer satisfaction with complaints management in the telecommunication industry. Specifically it aimed at finding out the extent to which customer satisfaction is a function of the choice of service provider, service type, level of use, sex and age of users. To achieve the objectives of the study, five telecommunication firms were chosen. The research instrument (questionnaire) was administered on a total of five hundred (500) randomly selected customers of MTN, GLOBACOM, Airtel, 9mobile, and Multi-links. Data obtained were coded and analyzed using descriptive and inferential statistics such as the frequency tables, One-way Analysis of Variance (ANOVA) and the ‘t’  test for the difference between two population means. The sampling technique used in the study was the multi-stage cluster sampling. The findings from the research revealed that the level of customer satisfaction with the service provided by the Nigeria telecommunication industry is a function of age of the customer and the choice of service provider. However, customer satisfaction is not a function of sex of users. It was thus recommended that telecommunication service providers should take bold steps to improve on their services in order to enhance customer satisfaction as this is key to achieving growth and profitability.

Keywords: customer satisfaction, service provider, service type, telecommunication industry.

Title: DEMOGRAPHICS AND CUSTOMER SATISFACTION WITH COMPLAINTS MANAGEMENT IN THE TELECOMMUNICATION INDUSTRY

Author: OGUNODE Philips Olatunde, Olowe Temitope Sunday, ADEJIMI Seun Oyebola

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 33-41

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 31-May-2022

Abstract: This research is a challenge to understand the obstacles and problems that are faced by the newcomers in already established market. It includes that when a start-up business or new venture enters the market how other competitors gave them tough time to make their place in markets. Also discussed the monopolies regarding this and how government should help and encourage youth for new ventures to make development together and better. Key objective of this research is to explore that to promote business culture in youth and make policies which make it easier relatively to enter the market and flourish their business. The research model was tested with 235 participants (155 males and 80 females) from different sectors through online and onsite survey. SPSS program was used to make statistical analysis of the data.

Keywords:  Obstacles, Start-ups, Ventures.

Title: THE OBSTACLES FACED DURING STARTUP BUSINESS: THE ROLE OF POLIES AND MONOPOLY

Author: Rayene Kalla, Dr. Ibrahim mert

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 24-32

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 28-May-2022

Abstract: This study examined the relationship between fiscal policy and economic development in Nigeria using time series annual data spanning from 1986-2017. The study used secondary data sourced from the Central Bank of Nigeria (CBN) statistical bulletin, World Development Indicator (WDI) 2017 and Federal Inland Revenue Service(FIRS) publications. Fiscal policy instruments were proxied with government recurrent expenditure (GRE), government capital expenditure (GCE), Direct tax revenue (DTR) and Indirect tax revenue (ITR). The data were analyzed using the Autoregressive Distributed Lag (ARDL). The stationarity test and cointegration test revealed that all the series were stationary at I(0) and I(1) and adequately cointegrated respectively. The study revealed a positive and significant relationship between fiscal policy and economic development in Nigeria. The study also found that recurrent expenditure exerts negative relationship while the capital expenditure, direct tax revenue and indirect tax revenue exert positive but insignificant relationship with economic development in Nigeria. The study recommends that government should increase investment in productive expenditure including expenditure on education, health, manufacturing, mining and agriculture and also ensure that funds meant for development of these sectors are properly utilized.  Again, government should strive to reduce expenditure on recreational, cultural and religious affairs and other functions like political administrative expenses in order to stabilize the economy.

Keywords: Human Development, Economic Development, Fiscal Policy, Taxation.

Title: Impact of Fiscal Policy on Economic Development in Nigeria (1986-2017)

Author: Prof. Osuka, B.O, Anyanwu G.I, Okere, P.A

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 12-23

Novelty Journals

Website: www.noveltyjournals.com

Published date: 26-May-2022

Abstract: This study examines the impact of ethical leadership style on employee job satisfaction. To further enrich the debate around leadership style and job satisfaction relationship, the mediating role of trust and employee work engagement were accounted for in the Ghana education service sector. Owing to the nature of the study, the data collected were in longitudinal form. The questionnaires were given out to randomly chosen respondents from the Ghana education service. The survey considered the age, educational level and employee position in the education service. 321 out of 500 sets of questionnaires distributed were valid for coding, analyzing and testing the hypothesis. Collected data were then analyzed. The Structural Equation Model (SEM) was used to run the analysis. Prior to running and analyzing the model, several statistical tests were executed to test the validity and reliability of the dataset. Results from the findings reveal that there is statistically significant positive relationship between ethical leadership style and job satisfaction among employees at the Ghana education service. The results further showed a significant mediating effect of work engagement in the relationship between ethical leadership and employee job satisfaction. The study concluded by informing policy for both theory and practice. 

Keywords: employee engagement, ethical leadership, job satisfaction, trust.

Title: Ethical Leadership Style and Employee Job Satisfaction: The Mediating role of Trust and Work Engagement in the Ghana Education Service

Author: Adam Issahak Salifu, Huming Zhu, Hassan Rakib

International Journal of Novel Research in Marketing Management and Economics

ISSN 2394-7322

Vol. 9, Issue 2, May 2022 - August 2022

Page No: 1-11

Novelty Journals

Website: www.noveltyjournals.com

Published Date: 10-May-2022