Vol 7 Issue 5 September 2020-October 2020
Asmin Laura Hafid, Rusdi Omar, Mohd Fitri Abdul Rahman
Abstract: Leadership is the process of influencing a group or individual to achieve a specific target while a leader is an individual who can influence others. In addition to the process, leadership is also seen as a system used by an individual to influence group members towards achieving objectives. In short, the term leadership style is a motivating behavior and helps subordinates in achieving goals. Therefore, this study aims to identify the role of leadership on the effectiveness of the public service delivery system in Kabupaten Nunukan, Indonesia. Using questionnaires, total of 376 of staff were selected as respondents. Findings show that leaders were found to adopt a transformative leadership style rather than adaptive and participative. In addition, there are four factors that influence transformative leadership style. That’s factors consist of cooperation, criticism, disputes and group. Thus, the Batho Pele model (1997) and the Fiedler Contingency Leadership Model (1967) need to be combined or applied in forming an organization that is capable of providing the best service to society or the people.
Keywords: leadership, transformative, adaptive, participative, Nunukan, Indonesia.
Title: The Influence of Leadership Style on the Public Service Delivery System: A Case Study in Kabupaten Nunukan, Indonesia
Author: Asmin Laura Hafid, Rusdi Omar, Mohd Fitri Abdul Rahman
ISSN 2394-9694
International Journal of Novel Research in Humanity and Social Sciences
Novelty Journals